Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last updated: February 2026

What Data We Collect

Personal information you provide: full name, email address, phone number, and delivery address when you place an order or create an account.
Order information: items purchased, quantities, prices, and order status history.
Payment information: we do NOT store your payment card details. All payments are processed securely by Geidea — a PCI-DSS certified payment gateway.
Technical data: browser type, IP address, and pages visited, collected automatically to improve site performance.

To process and fulfill your orders, including shipping and delivery coordination.
To send you order confirmation, shipping notifications, and status update emails.
To provide customer support and respond to your inquiries.
To improve our website, products, and services based on usage patterns.
To send you promotional offers and updates — only if you have subscribed to our newsletter (you can unsubscribe at any time).

Shipping and logistics providers — to deliver your orders to your address.
Geidea payment gateway — to process your payments securely.
We do NOT sell, rent, or share your personal data with any third-party marketing companies.
We may disclose information if required by Egyptian law or a valid court order.

We use essential session cookies to keep you logged in and maintain your shopping cart.
We do not use tracking or advertising cookies.
You can disable cookies in your browser settings, but this may affect site functionality.

All data is transmitted over HTTPS encrypted connections.
Passwords are securely hashed and never stored in plain text.
Payment processing is handled entirely by Geidea's secure infrastructure — we never see your full card number.
We take reasonable technical and organizational measures to protect your data against unauthorized access.

You may request a copy of the personal data we hold about you.
You may request correction or deletion of your data by contacting us.
To exercise your rights or ask any privacy-related questions, email us at: info@mawanak.com
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.