Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your information.

Last updated: February 2026

What Data We Collect

  • Personal information you provide: full name, email address, phone number, and delivery address when you place an order or create an account.
  • Order information: items purchased, quantities, prices, and order status history.
  • Payment information: we do NOT store your payment card details. All payments are processed securely by Geidea — a PCI-DSS certified payment gateway.
  • Technical data: browser type, IP address, and pages visited, collected automatically to improve site performance.

Why We Collect It

  • To process and fulfill your orders, including shipping and delivery coordination.
  • To send you order confirmation, shipping notifications, and status update emails.
  • To provide customer support and respond to your inquiries.
  • To improve our website, products, and services based on usage patterns.
  • To send you promotional offers and updates — only if you have subscribed to our newsletter (you can unsubscribe at any time).

Who We Share It With

  • Shipping and logistics providers — to deliver your orders to your address.
  • Geidea payment gateway — to process your payments securely.
  • We do NOT sell, rent, or share your personal data with any third-party marketing companies.
  • We may disclose information if required by Egyptian law or a valid court order.

Cookies

  • We use essential session cookies to keep you logged in and maintain your shopping cart.
  • We do not use tracking or advertising cookies.
  • You can disable cookies in your browser settings, but this may affect site functionality.

Data Security

  • All data is transmitted over HTTPS encrypted connections.
  • Passwords are securely hashed and never stored in plain text.
  • Payment processing is handled entirely by Geidea's secure infrastructure — we never see your full card number.
  • We take reasonable technical and organizational measures to protect your data against unauthorized access.

Your Rights & Contact

  • You may request a copy of the personal data we hold about you.
  • You may request correction or deletion of your data by contacting us.
  • To exercise your rights or ask any privacy-related questions, email us at: info@mawanak.com
  • We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.